FAQ

All Papaana Organic products are shipped directly from our facility in the UAE.

At the moment, we only ship within the UAE. We’re working on expanding our delivery to more regions soon.

Orders are typically processed within 1–2 business days. Delivery within the UAE takes 2–5 business days depending on your location.

Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can monitor its progress.

We accept online payments only, including:
-Debit and Credit Cards (Visa, Mastercard, etc.).
- Apple Pay.
- Google Pay.

Absolutely. Our website uses secure SSL encryption to ensure your payment information is protected.

No, we currently accept only online payments to ensure a smooth and secure shopping experience.

Orders can be modified or cancelled within 2 hours of placing them. Please contact us as soon as possible at support@papaanaorganic.com

Due to the nature of personal care products, we only accept returns for damaged or defective items. Please contact us within 3 days of receiving your order to report any issues.

Email us with your order number, a description of the issue, and clear photos of the damaged item. We’ll assist you with the return or replacement process.

If your item is eligible for return due to damage or defect, we will issue a full refund or send a replacement at no extra cost.

Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your secure online payment.

No, you can check out as a guest. However, creating an account allows you to view your order history and track shipments easily.

Yes! If you have an account, you can log in and quickly reorder your favorite products from your order history.

If you face any technical issues while placing an order, please reach out to our support team at support@papaanaorganic.com and we’ll assist you promptly.