Privacy Policy

Papaana Cosmetics (“we,” “our,” “us”) is the company behind the Papaana Organic brand. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and share your personal data when you visit or make a purchase from our website papaanaorganic.com.

1. Information We Collect

When you visit our Site, we automatically collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Types of data we collect include:

  1. Device Information

    • Browser type and version

    • IP address

    • Time zone settings

    • Cookies and tracking data

    • Pages or products you view

    • How you interact with our website

  2. Order Information

    • Name

    • Billing address and shipping address

    • Payment information (including credit card numbers, processed securely via third-party payment gateways)

    • Email address

    • Phone number

  3. Customer Support Information

    • Any information you provide to us when you contact us for support

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To fulfill orders: Processing payments, arranging shipping, and providing order confirmations and invoices.

  • To communicate with you: Sending updates, responding to inquiries, and offering support.

  • To improve our website: Analyzing site usage to improve design, content, and functionality.

  • For marketing: Sending promotional emails or product offers if you have opted in.

  • Fraud prevention: Detecting and preventing fraudulent transactions.

3. Sharing Your Personal Information

We share your information with third parties to help us use your personal information as described above. For example:

  • Shopify: Our store is hosted on Shopify, which provides us with an e-commerce platform. Your personal data is stored securely through Shopify’s systems.

  • Payment processors: We use third-party payment gateways to process transactions securely.

  • Shipping providers: We share address and contact details with carriers to deliver your order.

  • Analytics providers: We use analytics tools (such as Google Analytics) to help us understand how our customers use our site.

We will never sell your personal data to other companies.

4. Behavioural Advertising

We may use your information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt-out of targeted advertising at any time via:

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, or as required by law.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or updates to your personal information

  • Request deletion of your personal information

  • Withdraw consent for marketing communications

If you would like to exercise any of these rights, please contact us at:

📧 info@papaanaorganic.com

7. Cookies

We use cookies to improve your browsing experience, remember your preferences, and understand how our website is used. You can disable cookies through your browser settings, but please note that certain features of the site may not function properly without them.

8. Changes to This Privacy Policy

We may update this policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on this page with the “Effective Date” updated accordingly.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Papaana Cosmetics
Email: info@papaanaorganic.com
Website: www.papaanaorganic.com