Terms Of Service
OVERVIEW
Welcome to Papaana Organic! The terms “we”, “us” and “our” refer to Papaana Cosmetics, the company that owns and operates the Papaana Organic brand and website. Papaana Cosmetics operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Our Services are powered by Shopify, which enables us to provide these Services to you.
These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use our Services. Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms or our Privacy Policy, please do not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online stores or purchasing any products or services, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We strive to provide an accurate representation of our products and services. However, product colors or appearance may differ from how they appear on your screen due to your device type and settings.
We do not warrant that the appearance or quality of any product purchased will meet your expectations or be identical to its depiction on our site. All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you make an offer to purchase. Papaana Cosmetics reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance. Payment must be received and processed before order acceptance. Please review your order carefully before submitting, as cancellation requests may not be accommodated once an order is accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the contact information provided at the time of order.
All purchases are subject to return or exchange only in accordance with our Refund Policy [LINK]. You represent that your purchases are for personal or household use only, and not for resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The price charged for products will be the price at the time your order is placed, as shown in your order confirmation email. Unless stated otherwise, prices do not include taxes, shipping, customs, or import charges.
Prices on our website may differ from physical stores or third-party retailers. Promotions may have separate terms and conditions; if conflicts arise, the promotion terms prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information and to promptly update such information. You represent that you are authorized to use the payment methods provided and that all charges will be honored.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. All delivery times are estimates and not guaranteed. Delays may occur due to carriers, customs, or other factors outside our control. Title and risk of loss pass to you once products are transferred to the carrier.
SECTION 6 - INTELLECTUAL PROPERTY
All content on the Services, including trademarks, images, graphics, product descriptions, videos, and site design, are owned by Papaana Cosmetics or its licensors and protected by applicable intellectual property laws.
You may use our Services for personal, non-commercial use only. You may not reproduce, distribute, modify, publicly display, or create derivative works without prior written consent. Unauthorized use may violate laws. All rights not expressly granted are reserved.
Trademarks and logos of Papaana Cosmetics and Shopify are protected. You may not use these without permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party customer tools as part of the Services, which we do not control or endorse. Use of such tools is at your own risk.
We may introduce new features or tools in the future, which will be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of these sites. Use them at your own risk and review their terms carefully.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Papaana Organic is powered by Shopify. Sales and purchases are made directly with Papaana Cosmetics. Shopify is not responsible for your transactions or any resulting damages. You release Shopify from claims related to your purchases from us.
SECTION 10 - PRIVACY POLICY
Your personal information is handled according to our Privacy Policy [LINK]. Because we use Shopify, they may collect and process some of your data as described in their privacy policy.
SECTION 11 - FEEDBACK
If you submit feedback, ideas, or content (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use and modify it for any purpose. You warrant you have rights to the Feedback and that it complies with these Terms. We are not obligated to keep Feedback confidential or pay for it.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We may correct errors in product descriptions, pricing, promotions, or orders at any time without prior notice.
SECTION 13 - PROHIBITED USES
You agree not to use the Services for unlawful or harmful purposes, infringe rights, harass others, transmit malware or spam, impersonate others, or otherwise violate these Terms. Violations may lead to account suspension or termination.
SECTION 14 - TERMINATION
We may terminate or suspend your access at any time without notice. Certain provisions will survive termination as outlined in the Terms.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free service. Some jurisdictions may limit these disclaimers.
SECTION 16 - LIMITATION OF LIABILITY
Papaana Cosmetics and its affiliates are not liable for damages arising from your use of our Services or products, to the fullest extent permitted by law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Papaana Cosmetics, Shopify, and affiliates from claims arising out of your violation of these Terms or applicable law.
SECTION 18 - SEVERABILITY
If any provision is found unenforceable, the rest remain in effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision is not a waiver. These Terms and policies constitute the entire agreement.
SECTION 20 - ASSIGNMENT
You may not transfer your rights or obligations without consent. We may assign without notice.
SECTION 21 - GOVERNING LAW
These Terms are governed by the laws of the United Arab Emirates. You and Papaana Cosmetics consent to jurisdiction and venue there.
SECTION 22 - HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We may update these Terms at any time by posting changes. Material changes will be notified as required by law. Continued use after changes means acceptance.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms should be sent to:
📧 info@papaanaorganic.com