Return & Refund Policy

At Papaana Organic, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to make the process easy and transparent.

Returns

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, the item must be:

  • In the same condition as when you received it

  • Unworn or unused

  • With all original tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Items that do not meet these criteria will not be eligible for return.

How to Initiate a Return

To start your return process, please contact us at support@papaanaorganic.com with your order details and reason for the return.

Important: All returns must be authorized before sending the item back. Unauthorized returns will not be accepted.

If your return is approved, we will provide you with:

  • A return shipping label

  • Detailed instructions on how and where to send your package

Please send the returned items to the following address:
[INSERT RETURN ADDRESS]

Damages and Issues

Please inspect your order immediately upon receipt. If your item is defective, damaged, or if you received the wrong product, contact us right away at support@papaanaorganic.com. We will work to evaluate the issue and find a satisfactory resolution.

Exceptions / Non-Returnable Items

Certain items are not eligible for returns, including:

  • Perishable goods such as food, flowers, or plants

  • Custom or personalized products

  • Personal care products such as beauty or hygiene items

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you have any questions about a specific product’s return eligibility, please contact us before purchasing.

Exchanges

We recommend returning the original item first for a refund. After your return is approved, you can place a new order for the desired item. This process helps ensure you get exactly what you want quickly and securely.

European Union 14-Day Cooling-Off Period

If your order is shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items returned under this policy must meet the same eligibility requirements listed above (unworn, original condition, tags, packaging, and proof of purchase).

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund request has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@papaanaorganic.com.

Contact Us

For any questions or assistance regarding returns, refunds, or exchanges, please reach out:
Email: support@papaanaorganic.com
Phone: +971 50 226 8916

Thank you for shopping with Papaana Organic. We appreciate your trust and are committed to your satisfaction.