Shipping Policy

Thank you for shopping with Papaana Organic. We are committed to providing you with a smooth and reliable shipping experience. Please read this Shipping Policy carefully to understand how we process and deliver your orders.

Shipping Method and Delivery Time

Papaana Organic offers a single standard shipping method for all orders placed on our website. Once your order is successfully confirmed and payment is processed, we will prepare your package and dispatch it promptly.

  • Order Processing Time: All orders are processed and shipped within 48 hours (2 business days) from the time your payment is confirmed.

  • Delivery Time: The estimated delivery time is 48 hours after the order is shipped. This means you can expect to receive your order within approximately 4 business days from the moment you place it.

Please note that delivery times may vary slightly depending on your exact location and external factors beyond our control.

Shipping Area

At present, we ship exclusively within the United Arab Emirates (UAE). We are continually working on expanding our shipping destinations and will update this policy accordingly when new regions become available.

Shipping Costs

Shipping costs are calculated based on the size and weight of your order and will be clearly displayed during checkout before you complete your purchase. We strive to keep shipping fees reasonable and transparent.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and carrier information. You can use this information to monitor the status and location of your package until it reaches you.

Shipping Delays and Exceptions

While we make every effort to ship your order promptly and ensure timely delivery, please be aware that delivery times are estimates and are not guaranteed. We are not responsible for delays caused by:

  • Shipping carriers or courier service disruptions

  • Customs processing (if applicable)

  • Extreme weather conditions or natural disasters

  • Other events outside our reasonable control

If you experience an unusual delay or do not receive your order within the expected timeframe, please contact us immediately so we can assist you.

Risk of Loss and Title

Once we hand over your package to the shipping carrier, the risk of loss and title passes to you. This means Papaana Organic is no longer responsible for packages that are lost, damaged, or delayed during transit. We encourage you to track your package regularly using the tracking information provided.

Lost, Damaged, or Incorrect Orders

If your package is lost or arrives damaged, please contact the shipping carrier directly with your tracking number and claim details. If you believe there was an error in your order or if you experience issues beyond carrier control, please reach out to our customer service team at info@papaanaorganic.com. We will review your case and do our best to resolve the issue promptly.

Shipping Address Accuracy

Please ensure that the shipping address you provide at checkout is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional fees or costs incurred for address corrections or re-delivery will be the responsibility of the customer.

International Shipping

Currently, Papaana Organic does not offer international shipping outside the UAE. We plan to explore expanding our delivery services internationally in the future and will notify customers when this option becomes available.

Contact Us

If you have any questions or concerns about your order’s shipment, please contact our customer support team at:

Email: info@papaanaorganic.com
Phone: +971 50 226 8916

We are committed to assisting you and ensuring your satisfaction with your purchase.

Thank you for choosing Papaana Organic! We appreciate your business and look forward to delivering your natural personal care products quickly and reliably.